Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at Salongeorge. We value our guests and their time and want to provide the best service possible. If you are unsatisfied, please let us know at the time of your service or within 48 hours after your service has been rendered.
Refunds
All services rendered are non-refundable, however, we can schedule a corrective service free of charge. For us to provide a corrective service, the service must be an error made by our salon staff. In case of a disagreement, a redo will have to be validated by management. You have 48 hours to contact the salon to receive the complementary corrective service. Corrective services will not be allowed 7 days past the service date. Please contact the salon as soon as you are dissatisfied, so we can assess and schedule you for a corrective service as soon as possible.
Right to Refuse Service
Salongeorge reserves the right to refuse service to anyone demonstrating inappropriate behavior to any staff member.
Return Policy
We take returns on any products within 15 days of the purchase date.
24-Hour Cancellation Policy
We understand that life can be unpredictable and circumstances may arise that require you to cancel or reschedule your appointment. To provide the best service to all of our clients and to respect the time and livelihood of both our guests and staff, we kindly ask you to notify us as soon as possible or before the 24 hours before your scheduled appointment via email, phone, or online cancellation. This allows us to offer your appointment time to another client who may be waiting for a booking. Therefore, if you cancel or reschedule your appointment with less than 24 hours notice you will be charged a cancellation fee of 50% of the total cost of your scheduled services. We understand that emergencies and unforeseen circumstances can arise and we will consider these situations. If you have a genuine emergency or unavoidable situation, please let us know as soon as possible, and we will do our best to accommodate you.
No-Show
Our No-Show Policy is as follows… if you fail to contact us to cancel your appointment and miss that appointment, you will be charged 100% of the service fee booked. We intend to respect our artists' time and livelihood. Please note that if you are a ‘No-Show’ again on a rescheduled reservation, we will not schedule a new reservation free of charge and will be subject to a deposit fee for future reservations.
Late Show
Please be courteous to your stylist or tech and other clients for your scheduled appointment. If you are more than 15 minutes late for your appointment, there is a possibility we may have to reschedule your appointment. We, as well, make every effort to be on time for your scheduled appointments, if we are running behind, we will also do our best to notify you as soon as possible.
Methods of Payment
Salongeorge accepts Visa, Master Card, American Express, Discover, cheques, and cash.
Gift Certificate Policy
Gift certificates purchased by clients are valid in perpetuity at the salon.
Gift certificates issued by salongeorge to clients for loyalty, promotion, award, incentive, rebate, or similar purposes without the client giving any money or other tangible thing of value for the gift card or gift certificate will be valid for up to one year from the date of issuance.
We do not accept copies of gift certificates.
Please call salongeorge concerning lost gift certificates.
All gift certificates are non-refundable for cash or credit.
Gift certificates are valid to be used at salongeorge for services and purchase of products.
Privacy
Information provided/collected from this site or Mindbodyonline, our scheduling system, is only used if we need to contact you for information regarding your appointment. Please read our full Privacy Policy.
COVID-19 Policy
Masking is optional. However, we take sanitation very seriously and want to give you a clean and safe environment. We sanitize all surfaces between every guest and use clean, sanitized equipment and linens. We ask you, as well, to help keep our environment safe, do your part in sanitizing your hands, and wear a mask if your service provider is wearing one. If you feel unwell or have been in contact with anyone who is ill, please reschedule with as much notice as you can manage.